By Edwig Ban
Computer Generated Solutions (CGS) Romania, the leader of the local business process outsourcing (BPO) market, aims to increase the team in the next period with approx. 450 new employees to support projects already under way, but also new ones added in the context of the Coronavirus pandemic. Also, during this period, the company conducts only remote interviews, either by telephone or using video conferencing platforms.
“Even in this extremely difficult period, in which many industries not only no longer recruit, but make redundancies or send staff into technical unemployment, CGS Romania will continue hiring as the demand for support services that comes to us is increasing. At this moment, we make the commitments, especially to integrate the newly signed contracts during this period, but also as a result of the extension of the existing ones. The fact that many businesses have moved online, and many companies that have support centers in Asia – strongly affected by the pandemic situation, is increasing the need for outsourcing services. As a result, we are involved in various customer support, technical support, but also back-office projects, ”said Vladimir Sterescu, Country Manager of CGS Romania.
Also, Vladimir Sterescu stressed that, with the crisis caused by the coronavirus pandemic, new projects have already been taken over and implemented. This was determined by the fact that some markets suffered in this context, and companies that had outsourced certain activities in these areas had to reorient to other suppliers they were already working with or to some new ones from other regions, one. of these being Romania. Thus, most new projects come from clients who had outsourcing contracts or support centers in the Philippines, India or Northwest Africa, areas where the Internet connection is poor, and the implementation of a telemarketing system can only be limited. .
CGS Romania has the ability to take on new projects, even during this period, because measures have been taken since the first moments to adapt to the telemuncture. Thus, at this time, 80% of those approx. 4,000 CGS Romania employees work from home, directly from the PCs made available by the company, thus fulfilling all the data security measures for customers.
“And as for the new employees, we will from the beginning implement a telemounting system, starting with the recruitment process, then training and then during the actual work period. We have changed the way the training sessions are held, which we provide to all those who join our team, so that they can be supported from home, CGS providing all the support and equipment necessary for the normal conduct of the activity. Day by day we are looking for solutions to comply with the new safety rules, and this requires more attention in terms of current employees, but also our future colleagues, “said the Country Manager of the company.
The American company CGS (Computer Generated Solutions) is one of the most important suppliers of business process outsourcing solutions in the world, present since 2006, on the Romanian market. The company provides, locally, services in 18 languages, with 7 support centers in Bucharest, Brasov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Constanța and Galați.
Those around 4,000 CGS Romania employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States of America or Canada. The main services offered by CGS Romania are customer care, technical support, help desk, telesales and other outsourced services for companies active in the field of telecommunications, IT, banks, insurance and retail.
CGS (Computer Generated Solutions) is listed in the top 15 best companies in this field in the world.
By Edwig Ban