Banca Transilvania technical team launched ten essential functionalities for customer relations and advisory in less than a year. The fast development of the BT ONE internal platform used by BT employees for onboarding and customer relations is the result of FLOWX.AI innovative no-code/full-code technology.
Through its technical team’s support, Banca Transilvania developed, adopted and scaled up FLOWX.AI technology on top of its existing systems. It is a cloud native platform that enables the bank to increase constantly its agility, visible especially in customer responsiveness. It is also the main solution used by BT for the digital transformation of the internal processes.
The platform and its development have many benefits for both employees and customers:
● For employees, it translates into simplifying the activity, by decreasing the number of applications used daily and increasing the speed in serving the clients.
● For customers, it means simplification and rapidity, because it enables Banca Transilvania to onboard the individual clients in 5 minutes (including a subscription activation), and the SME customers in 15 minutes (including the Unlimited package, a selection of current account services) and the time for onboarding the clients is significantly reduced. The platform has a positive impact over more than 100.000 BT customers per day.
“BT ONE platform is part of Banca Transilvania long term strategy of modernizing through technology the infrastructure that serves its branches. This investment has an important contribution to increasing the productivity and the operational efficiency while ensuring the security of the operations through technology applications“, states Mariana Chindriș, Executive Director of Technology, Banca Transilvania.,
“I am excited to see our customers’ business results while adopting FLOWX.AI technology. In modern society, enterprise software development is one of those areas with the highest rate in terms of invested resources that most of the time have results below expectations, way under the effort and investments. Our partnership with Banca Transilvania has shown us from the beginning that our mission and direction that we have in FLOWX.AI team – to drive sustainable growth in the enterprise world and improve employees’ and customers’ lives with world class digital experiences – is correct”, adds Ioan Iacob, co founder and CEO FLOWX.AI.
FLOWX.AI platform brings a suite of digital solutions for banks and insurance companies, based on a revolutionary technology that enables them to develop modern digital products efficiently. By using FLOWX.AI, the banks, insurance companies and enterprise sector can deploy in a couple of weeks omnichannel digital experiences that unify and reuse the existing systems and further build and launch new functionalities in a few days.
Banca Transilvania is the largest bank in Romania and the main financier of the economy, covering all customer segments and business lines in the financial sector. With a story that began almost 30 years ago, it has over 19% market share, 3.6 million customers, over 9,000 employees, online banking solutions and 500 offices in 180 locations. It is the only Romanian banking brand in the Brand Finance Banking 500 (2021). Beyond banking, BT wants to have a positive impact in Romania, both for people and for business and the environment.
FLOWX.AI enables large financial organizations to launch and transform mission-critical digital applications in real-time to capture market needs and drive sustainable growth – reducing the time and cost of digital developments by 90% – and improving the lives of customers and employees with world-class digital experiences. Large organizations are constrained by the limitations and fragmentation of existing systems, but also by dependency on vendors and on specific technologies. FLOWX.AI provides an enterprise-grade solution to build fast, unbounded from all these constraints – in a sustainable and scalable way. FLOWX.AI is used by large and complex enterprises from financial services – such as OTP Group, Banca Transilvania, Vienna Insurance Group, as well as enterprise clients in the energy and utility sector – such as OMV.